How to create a culture that keeps employees happy

A drycleaner in regional Victoria was prosecuted in court for denigrating, humiliating and verbally abusing his employees. He called them demeaning names, threatening to dissolve them in acid and to set the dogs on to them. He imposed fines for all sorts of heinous infractions, such as $6.00 for not replacing the toilet roll holder, […]

The importance of running any business as a system

So many businesses everywhere run amok because ‘anything goes’. In such businesses, the leader runs everything ‘by the seat of their pants’. That was the way I used to do things too, up until hearing about W Edwards Deming. The late Professor Deming was an American engineer, author, academic and management consultant, with considerable expertise […]

Buy some superglue when your business values are valueless

What needs to happen when business values have become valueless? Many businesses have corporate values buried somewhere. Their values might be in a constitution, corporate brochure, policy document or even on a boardroom wall. However, they might have no real impact because they are considered unimportant and meaningless. Even if a given website trumpets corporate […]

Turning customers into raving fans

There’s nothing much that beats going to the footy at a packed MCG and yelling yourself hoarse as you celebrate each spectacular mark and miracle goal. Footy fans everywhere are on their feet, waving their banners and fist pumping. Which raises the very issue when running a franchise business: how do I get customers to […]

Why it’s okay to ask for support when in business

It’s a strange thing for a law practice to conduct a business club. It is a stranger thing for that business club to be named: The School of Hard Knocks for Stressed Business People and Reluctant Entrepreneurs, yet that is exactly how I felt when launching a group to support the legal needs of small business owners […]

Creating a culture that keeps retail employees happy

All retailers want is to create a happy workplace culture, that positively reflects into a great customer experience. Here are a few tips to follow to create a great workplace culture. A dry cleaner in Australia was prosecuted in court for denigrating, humiliating and verbally abusing his employees. He called them demeaning names, threatening to […]

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